Click the "My Account" icon at the top right hand side of our site to check your order status. Processing time for shipments is 2-3 business days. Please note that while a shipping label and tracking number for your order may be generated when your order is confirmed, tracking information will not begin to update until the order has shipped.

Click the "My Account" icon at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

Click the "My Account" icon at the top right hand side of our site to track your order.

Click the "My Account" icon at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Click the "My Account" icon at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that all of your packages were delivered, your order may be split into more than one shipment. If your packages each show a status of "delivered", please contact customer service for assistance.

A pre-order / back order is an item that is NOT yet in stock but is either being manufactured or is en route. The estimated pre-order shipping date is listed in the product description. You will receive e-mail updates on pre-ordered items and notifications of any date changes.

1) Click the "My Account" icon at the top of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private.

Click the "My Account" icon at the top of our site to edit your account information.

Shipping is automatically calculated prior to submitting your payment information. The rates are provided directly from selected carriers and determined by the dimensional weight of the shipping carton. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

Click the "My Account" icon at the top of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

Please click here for more information on returning an item.

If you feel that you have received the wrong product, please contact us by clicking here.

Please see our click here for more details.

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account" icon at the top of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

If your order is being delivered to an address outside of the United States you are responsible for any and all applicable duties, taxes and other fees levied by all authorities and their agents/brokers. We do not collect any of these amounts; they will be charged to you directly by the applicable customs or taxing authorities in the destination jurisdiction.

Should anybody attempt to collect any outstanding duties, taxes and/or other fees from Factory Entertainment , because of your failure to pay them, by placing your order you are agreeing to authorize Factory Entertainment to charge your payment card in full for any and all additional duties, taxes and other fees , + a $20 administration fee,  should we receive an invoice for these duties, taxes and other fees in relation to your order.

Please see the Importing Items tab below for important additional terms and information regarding international customs.

Factoryent.com currently only ships to countries located in the country drop down menu located in the checkout. If your country is not listed in the drop down menu we may not be able to fulfill your order directly. Please contact us for assistance in determining how to obtain the item you're interested in. All orders are shipped from the United States.

Please note that it is the responsibility of the customer to ensure that any item purchased from Factory Entertainment can be legally imported to its international destination. Customers should check with local authorities before ordering if there are any import concerns with respect to any item, such as, for example, replica weapons. Factory Entertainment has no jurisdiction or control over imported items and customs/import agents do have the authority to hold, seize and/or prevent any incoming shipment from another country.

The customer is solely responsible for any items that are lost, damaged or destroyed by customs, and Factory Entertainment will have no obligation to replace, refund or accept return of any such item.

If an item from an international order is returned to Factory Entertainment due to customs refusing to allow the import of that item, for any reason, provided that the item and its packaging are unopened and undamaged, a refund will be sent to the payment method used while ordering, less shipping and handling and, at Factory Entertainment’s sole discretion, a $20 administrative fee. In lieu of a cash refund, Factory Entertainment may, in its sole discretion, elect to issue a store credit which may be applied to the purchase of other Factory Entertainment products. Any refunds or credits of products purchased with currency other than US dollars will not exceed the US dollar price of the product at the time of purchase. 

During the checkout process you may choose any of our current payment options, which are all viewable at that point. We are unable to accept payment by check or money order online. To place an order by check or money order, please call (925) 270-3739. Please note that we will not ship your order until we receive payment from you.

Shipping is automatically calculated prior to submitting your payment information. The rates are provided directly from selected carriers and determined by the dimensional weight of the shipping carton. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

See our full policy by clicking here.

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

During the checkout process you may choose any of our current payment options, which are all viewable at that point. We are unable to accept payment by check or money order online. To place an order by check or money order, please call (925) 270-3739. Please note that we will not ship your order until we receive payment from you.

Deposits On Pre-Order

If specified on the payment page for the product, a non-refundable deposit may be required to hold a pre-order. A non-refundable deposit will not be refunded under any circumstances, unless the product is canceled by Factory Entertainment, Inc. Please note: credit card payments for deposits are only accepted. If you select ShopPay or PayPal during checkout for your deposit item, you may be charged for the full amount. We suggest paying by credit card to ensure you're only paying for the deposit.

Once the pre-order item is ready to ship, you will be charged the total balance and will receive a separate email with tracking information for your shipment once the item(s) ships. Expected availability status is located on each product page.

Any orders which are not paid for in full within 30 days after an initial request for the balance of your pre-order or deposit item(s) has been sent may be canceled by us, in our sole discretion. In that event, any non-refundable deposit will be forfeited.

Any date given for pre-order availability is a forecast and may be subject to change.

If there are any issues with your order we will contact you directly.

Payment Plans

If you are interested in a payment plan, one or more options will be made available to you during the checkout process. Only in stock items are available for payment plans, which are subject to the terms and conditions of the payment plan provider or processor.

Sales tax will be added to all orders where required by applicable law. International customers are responsible for all other duties, taxes and fees.

Click the "My Account" icon at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

Click the "My Account" icon at the top right hand side of our site to print invoices.

Your payment method will be charged within 24 hours prior to shipment of your item(s). In the case of a pre-order deposit, you will be charged the deposit amount stated in the product description at the time of ordering and the balance when the product arrives and is ready to ship.

To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

Factory Entertainment, Inc.
2355 Whitman Road
Suite A
Concord, CA 94518
(925) 270-3739
support@factoryent.com